If Peacock TV is not working, here’s a step-by-step troubleshooting guide to help you identify and fix the issue based on the most common causes:
๐ง Step-by-Step: What to Do When Peacock TV Isn't Working
1. โ Check Peacock’s Server Status
Sometimes it’s not your device—it’s them.
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Look for user-reported outages.
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If many users are reporting issues, it’s likely a server-side problem, and you’ll need to wait.
2. ๐ Restart Your Device
Basic, but effective.
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Fully turn off your device (TV, smartphone, Roku, etc.).
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Wait 10–30 seconds, then turn it back on.
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Relaunch the Peacock app.
3. ๐ถ Check Your Internet Connection
Peacock needs at least 5 Mbps for HD streaming.
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Try running a speed test: https://fast.com
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Restart your modem/router.
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Try switching from Wi-Fi to a wired connection (or mobile data if on a phone).
4. ๐ Update the Peacock App
Outdated versions often break streaming.
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Go to your app store (Google Play, Apple App Store, Roku, etc.)
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Search for Peacock and tap “Update” if available.
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Reopen the app.
5. ๐๏ธ Clear Cache/Data (Mobile & Streaming Devices)
On mobile or smart TVs:
Android:
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Go to Settings > Apps > Peacock > Storage
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Tap Clear Cache and Clear Data
iPhone:
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Delete the app and reinstall it (clears cache automatically)
Roku/Fire TV:
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Restart the device
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Reinstall the Peacock app
6. ๐ Reinstall the App
Sometimes the app files get corrupted.
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Delete/uninstall Peacock
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Reboot your device
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Reinstall from your device's app store
7. ๐ฑ Try Another Device or Browser
If the app doesn’t work, try:
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Logging in via peacocktv.com on a browser
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Using a different device (phone, laptop, smart TV)
If it works elsewhere, the issue is with your original device.
8. ๐ณ Check Your Subscription
Your account might be inactive or payment may have failed.
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Make sure:
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Your subscription is active
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Your payment method is up to date
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9. ๐ฅ Contact Peacock Support
If you’ve tried everything above and Peacock still isn’t working:
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Scroll to “Contact Us” or use the Live Chat
They’ll ask for:
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Your email
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Device type
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A description of the issue
๐ Still Not Working?
Let me know:
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What device you're using (e.g., Roku, iPhone, smart TV)
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Any error messages you see
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Whether it loads at all or crashes
I can give more targeted help based on that info. Want to continue troubleshooting together?